Good services. A nice place to spend with your family

  A praise to Umbrella Travel ... the experience we had in our trip to Istanbul and Bursa was a real hit ..we were in direct contact with Mr.Samy who has showed professionalism and dedication to his work . We had a lovely travel guide Mrs Willdon Eksi who loved her job dearly ..and we enjoyed her company in all aspects...she explains every detail in such an interesting way ..she made our trip even better...we have really appreciated her company and the quality time we spent with her..when we come come we will ask Mr.Samy to recruit Mrs.Wildon for us again... We had fantastic drivers who were very punctual and made us feel safe throughout our entire journey.. We had an unforgettable trip to Turkey Umbrella Travel and it's crew contributed to the pleasant time we had We extend our appreciation and thanks especially to Mr.Samy and Mrs.Wildan sincerely Dr.Mayssah El Nayal

  My family of seven had a wonderful tour with Umbrella tours being our local support and they did a wonderful job accommodating all kinds of last minute requests. They ensured that the accident and difficulties that we faced were taken care of. Mr Saami was very understanding in his interactions and can’t thank him enough for providing a wheelchair at very short notice. Ofcourse can’t thank our tour guides enough. They do an amazing job. Celina in Cappudocia managed the emergency (her first experience) like a pro and her enthusiasm was infectious. Bayza is an amazing guide and her humility and soft spoken yet knowledgeable demeanour deserves special mention. The guide at Ephesus who received us at the airport in Izmir and gave us a wonderful welcome to Turkey (we forget her name due to our unfamiliarity with Turkish names but guess it was Hayda) was so enthusiastic that we didn’t feel tired despite a long flight and a long day. Their drivers were all helpful and the last one who drove us to the airport deserves special mention as he was instrumental in us catching our flight on time as Istanbul was choked that day by rains and weekend traffic. Thank you Umbrella tours for a wonderful holiday.

  Worst experience dealing with the most unprofessional guide and drivers during the Bursa trip and Princess Island tour. They ruined our vacation..hope people dont fall for the fake reviews that they have got posted. For the Bursa trip they picked us at 9am and we reached the cable tour site at 5pm because they stopped at various shops and buggy riding area (paid 1000TL extra)which was such a waste of time. We expected a full day in Bursa snow area instead we got 30 minutes there with guide yelling to get into the bus as he was in hurry to take us to some more shops. Our kids were literally crying due to this worst experience. They thought they can play in the snow and these horrible cheats ruined our vacation. The package includes lunch which they will serve at whatever time they feel like at the worst restaurants. They didnt even stop for dinner and dropped us back at 11pm. Princess island tour driver and guides were such racists and they just dropped us at a random spot and told we can get back ourselves by taking metro.

  We have used Umbrella travel when we are on trip to Istanbul in Dec 2019. I went with family and very happy with arrangements done during the trip like flexible timing, respond to queries and quality of service provided. Thanks Umbrella team and especially to Mr. Sami. Thanks Krishna

  It was my very first experience with any travel agency plus travelling alone by myself was really anxious at first but this agency without a doubt made my entire trip so memorable and comforting especially during COVID-19 pandemic. Their hospitality, the arrangements with proper SOPs being followed , their tour guides were the most amazing people ,friendly and extremely caring .They made me feel like as if I was travelling with a family , highly responsive , took care of everything that I needed , keeping a constant check up on me regarding my comfort . Another thing which I really appreciated about them was that they were very punctual everything that was listed on my itenery was followed properly. Their services are excellent and I would especially recommend them to those people who are also travelling alone that one can blindly trust them , because safety of their clients comes on their top priority list . What else one can ask for . Thank you so much for everything can’t wait to have another experience with you guys InShahAllah ????????