GENERAL TERMS AND CONDITIONS
Umbrella Travel website: www.umbrellatravel.online(“The Website”) belongs to Estetik Turizm Organizasyon San. Ve Tic. Ltd. Sti (hereinafter referred to as ‘’Umbrella Travel’’) a legally-constituted Turkish Tour Operator, located at Ergenekon Mah. Cumhuriyet Cad. No: 177 /6, Harbiye / Istanbul / Turkey Sisli, Istanbul – TURKEY.
The travel organizer (hereinafter referred to as AFFILIATE) shall offer accommodation, transfers, excursions, tickets, car rental and other destination services (the “Travel Services”) through the Website.
The following Terms and Conditions form the basis of the Affiliate’s relationship with Umbrella Travel. Please read them carefully as they set out both Umbrella Travel and Affiliate’s respective rights and obligations.
Accommodation: Means any form of accommodation, including but not limited to hotels, motels, guest houses, bed & breakfasts, hostels, villa’s, apartments (serviced or otherwise), lodges, inn, guest accommodation, resort, condominium, camping accommodation and any other (type of) accommodation or lodging provider (whether or not available on the Umbrella Travel Online Website).
Affiliate: The Party of which the relevant (contact) details are set out in Affiliate Partner Registration Form.
Affiliate Group: The Affiliate and the ultimate holding company of the Affiliate (including the group of companies or entities which are under the (direct or indirect) control of (the ultimate holding company or shareholder(s) of) the Affiliate).
Booking Provider: A third party offering online reservation services for accommodation that has entered into commercial agreement with Umbrella Travel.
Chargeback: Means any disputed credit or debit card sale that is returned to the acquirer bank for reimbursement of the cardholders account.
Confidential Information: All data and information that is provided by Umbrella Travel to the Affiliate that is confidential in nature, including all data and information that is designated by Umbrella Travel as confidential and all data and information that is reasonably understood to be confidential.
Customer Data: means the Guest’s name, address (including email address), credit card details and such other confidential and private information of a Guest.
FAQ: Frequently Asked Questions
Force Majeure Event: Means any event which is outside the reasonable control of Umbrella Travel, including without limitation an act of God, strike, lockout or other interference with work, war declared or undeclared, blockade, disturbance, lightning, fire, earthquake, storm, flood, explosion, governmental or quasi-governmental restraint, expropriation prohibition intervention direct or embargo, unavailability or delay in availability of equipment or transport, inability or delay in obtaining governmental or quasi-governmental approvals consents permits licenses authorities or allocation
Intellectual Property Right: Means any patent, copyright, inventions, database rights, design right, registered design, trade mark, trade name, brand, logos, service mark, know-how, utility model, unregistered design or, where relevant, any application for any such right, know-how, trade or business name, domain name (with whatever (country code) top-level domain, e.g. – .com, .de, .fr, .ru) or other similar right or obligation whether registered or unregistered or other industrial or intellectual property right subsisting in any territory or jurisdiction in the world.
Third Party Platforms: Means any (third party) search engine (marketing provider), website, meta-search engine, search engines spiders, travel search sites, price comparison sites, social networking communities, browsers, content sharing and hosting services and multimedia blogging services or other (similar) channels or other forms of (traffic hosting) media, whether online or offline.
Site: Means any website owned or operated by Umbrella Travel as part of the hotel price comparison solution (such as www.umbrellatravel.online), including any version customized or developed to match the Affiliate’s style guide and/or other requirements.
has made legitimate inquiries or bookings for the Affiliate or any other person for whom the Affiliate is legally authorized to act; the user of the codes is at least 18 years of age or over and have legal capacity to use the Umbrella Travel site and to create a legally binding contract for the Affiliate and, that all personal information submitted during the bookings process is correct and Affiliate accepts financial responsibility for all transactions made under Affiliate name or account.
[the appropriate Umbrella Travel Company that corresponds
to the destination
, acting as agent for the service operating company”.
Multiple name changes indicating that rooms have been blocked will be subject to a 25 USD fee per modification, including each name change.
The administrative fee can vary from time to time, for the concrete administrative fee please contact the respective Umbrella Travel Sales Manager.
HOTEL CATEGORIES, LOCAL HOTEL CLASSIFICATION AND HOTEL STAR RATINGS
Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. Umbrella Travel are not responsible for the hotel categories and star ratings as these have been provided to us and accepted in good faith.
Accommodation services: Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults.
SERVICE WHICH PROVIDE BY UMBRELLA TRAVEL
Payment will be made in EUR or in the national currency applicable at that time with the exchange rate between EUR/new currency effective at the day of payment.
As well, the Affiliate must not to use Umbrella Travel’s prices appeared on the Website to contact Umbrella Travel’s suppliers disclosing such prices for the purpose of negotiating new rates and/or any other meaning, in this event, Affiliate shall indemnify Umbrella Travel and Umbrella Travel will notify the supplier the illicit use of the rates by Affiliate.
Hotels and other accommodation establishments: Service as specified in the booking confirmation, with the exception of those accommodation establishments in which the inclusion of other services is specifically indicated. In most hotels the earliest check-in time is after 14:00 hours, and the latest check-out time on date of departure is 12:00 hours.
Transfers and excursions: In most cities, these are held not as a complementary and/or additional service to accommodation, but as an independent service.
Car rental: Service as specified in special Terms and Conditions to be applied.
Accommodation services: any extra services are not included such as telephone calls, insurance, laundry service, minibar, parking, etc. which shall be paid directly by the consumer.
Bank transfer to Umbrella Travel company group at the relevant destination. SWIFT confirmation shall be sent by fax to the receiving office in which the booking was made. Affiliate shall be responsible for ensuring that such confirmation is received by Umbrella Travels with the required notice.
The majority of credit card providers charge an International Transaction fee. This can be as much as 3% although Capital One not only doesn’t impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Umbrella Travel and that cannot be held responsible for any international transaction charges passed on by your or your Affiliate’s credit card issuer.
Some hotels, particularly in the USA do charge a resort fee which must be paid to the hotel directly. This is typically $10 to $20 a room a night. www.umbrellatravel.online is not responsible for resort fee charges and have no control over their implementation.
In the event referred to in paragraph (c) above, the content of the disclosure will be limited to what is
necessary to comply with the legal or administrative requirements, but not exempt from the duty to comply with the confidentiality obligation on disclosing the information to third parties, nor does such information come into the public domain for the purposes of the provisions of paragraph (a).
Additionally, it is mandatory to notify the other party of such a request, prior to releasing confidential information, committing to do everything possible to ensure that confidential treatment of the information is given.
The personal information that Umbrella Travel may collect from the service supplier, as well as any personal data which, in the use of this system, the Affiliate may disclose to Umbrella Travel shall be understood as obtained, treated and transmitted with strict observation of and in total compliance with the requirements set forth by PDPR. The Affiliate agrees to provide accurate data and updated it if necessary in such a way as to give a true picture of the current situation of the consumer.
In fulfilment of that stated in the PDPR, the Affiliate and Umbrella Travel undertake to observe professional secrecy regarding such data, even when their relationship has terminated and to ensure that the staff performing the services abide by the aforementioned obligation.
Umbrella Travel and the Affiliate warrant that they have installed the technical and operational security measures that guarantee the security of personal data and prevent its alteration, loss, mishandling and/or unauthorised access thereto, bearing in mind the status of technology, the nature of stored data and the risks to which it is exposed.
arrangements or claim and incidents management linked to the services requested.
The Affiliate acknowledges that Umbrella Travel and/or its licensors shall retain ownership of all rights, title and interest in and to all Intellectual Property Rights of www.umbrellatravel.online or embodied in the www.umbrellatravel.online Website, including (but not exclusively) the www.umbrellatravel.online logo and the Content.